29.01.2020

Duraflame Infrared Heater Dfi-5010 User Manual

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MODELS: DFI-5010-01, DFI-5010-02, DFI-5010-03,DFI-5010-04,DFI-5010-05,DFI-5010-06
1. Display shows
1. The thermostat sensor is
1. Unplug the fireplace, remove the back panel of the fireplace and check that the thermostat is
plugged into the main circuit board. If this does not solve the problem contact customer
2. Display shows
”
broken.
2. Contact customer service for a replacement thermostat sensor.
“ ”
protection has triggered.
3. Inspect the heater and check that the air inlets and outlets are not blocked as this may cause
overheating. Unplug the heater for 30 minutes and allow it to cool down. Replug and
operate, monitor the heater for signs of overheating, if the problem persist discontinue use of
4. Display shows
4. Power cord overheating
4. Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs
can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw
Duraflame heaters operating instructions
more current than small appliances, overheating of the outlet may occur even if it has not
occurred with the use of other appliances. During use check frequently to determine if your
plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
do not light up.
into the outlet.
5. Check that unit is plugged directly into a standard 120 volt outlet.
turn on manually.
electrical wall socket or
6b. Improper operation.
6a. Check circuit breakers and move unit to another outlet.
6b. Manually press main power button from front of unit.
7. Flames are not
7a. Defective flame generator
7b. Spinner detached from the
7a. Replace flame generator drive motor.
7b. Remove the back panel/ emberbed/ metal bracket and check to see if “spinner” is correctly
8. Logs glow, but no
8. Flame effect turned off8. Press flame button several times.
blow warm air.
preventing heater from
9. Adjust the temperature settings to ensure that the thermostat is set higher than the current
10. Heater is not
10a. Improper operation
assembly.
10a. Manually press main power button on front of unit.
11. Not producing
11a. power strip/surge protector/
11b. Location of unit.
11b. Make sure unit is located on an interior wall.
cold air.
assembly.
13. Noise with
13a. Dirty heater blower motor
assembly.
13b. Replace heater/blower assembly.
on and heater off.
drive motor.
14c. Warped spinner shaft
14b. Refer to TSI customer service.
15. Is it safe to place
15. Product Inquriy15. It is safe to place unit on carpet but make sure any flammable items are at least 3 feet away
16.How many square
warm up?
16. Product Inquriy16. Provides supplemental heat up to 1000 square feet
but heater function
emberbed flashes
button is pressed.
17. The heater is disabled.17. With the power on press and hold the POWER button on the control panel for 10 seconds.
Once re-enabled the emberbed lights will flash multiple times.
not working when
pressed.
power.
18c. Distance
18b. Operate remote transmitter at a slow measured pace. Press the remote control buttons with
an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may
18c. Operate the remote at a distance less than 20 feet from the front of the appliance; point the

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